Have a question? You're in the right place. Browse our most commonly asked questions below. Can't find what you're looking for? Contact our team directly and we'll be happy to help.
About Prime Strength Co
1. What is Prime Strength Co?
Prime Strength Co is a premium American owned and operated online gym equipment retailer supplying individuals, athletes, and commercial facilities across the United States. We offer a wide range of strength training equipment, cardio machines, free weights, functional trainers and full commercial gym fit-out solutions for both home and professional environments.
We are a SAM.gov registered vendor — meaning government agencies, military installations, educational institutions and first responder facilities can purchase through official procurement channels with confidence.
2. Are your products genuine and high quality?
Absolutely. We source all products directly from reputable manufacturers and authorised distributors known for their quality, durability and performance. Every product listed on our site meets industry standards and comes backed by the full manufacturer warranty. We are an authorised dealer for the brands we carry — so your warranty is always valid and fully supported.
3. Who do you supply?
Prime Strength Co supplies a broad range of customers including:
- Home gym enthusiasts and athletes
- Commercial gym owners and operators
- Corporate wellness facilities
- Schools, universities and athletic departments
- Military installations and government agencies
- Hotels and hospitality facilities
- Fire stations and first responder facilities
- Physical therapy and rehabilitation centres
For commercial and institutional enquiries please visit our Request a Quote page or contact us directly at sales@primestrengthco.com
Orders & Payment
4. What payment methods do you accept?
We accept all major payment methods including:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- ACH Bank Transfer — available upon request for business and institutional customers
- Purchase Orders — available for verified businesses, institutions and government agencies
- FSA/HSA funds — eligible products can be purchased using your Flexible Spending Account or Health Savings Account
- Financing — flexible payment plans available at checkout
5. Can I place a purchase order?
Yes. Prime Strength Co accepts purchase orders from verified businesses, government agencies and institutional buyers. Contact our team at sales@primestrengthco.com to set up a business account and discuss terms and requirements.
6. Do you offer bulk or volume pricing?
Yes. We offer competitive volume pricing and bulk purchasing discounts for businesses, commercial facilities and institutional buyers ordering in larger quantities. Contact our sales team at sales@primestrengthco.com for a personalised quote based on your specific requirements.
7. Do you offer financing?
Yes. We offer flexible financing options allowing you to purchase the equipment you need today and pay over time. Financing can be applied for at checkout. Checking your rate has no impact on your credit score.
Shipping & Delivery
8. How long does shipping take?
All orders are processed and dispatched within 1-2 business days of purchase. Transit times typically range from 1-7 business days depending on your location and the size of the item. Standard curbside delivery usually arrives within 5-7 business days from dispatch.
Some products may have a lead time which could extend delivery. Our team will contact you promptly if this applies to your order.
For full details please visit our Shipping Policy page.
9. Do you offer free shipping?
Yes. Prime Strength Co offers free standard curbside shipping on all qualifying US orders. No hidden freight charges, no surprises at checkout.
10. Can I track my order?
Yes. Once your order has been dispatched you will receive a shipping confirmation email containing your tracking details within 24 hours. This will be sent to the email address provided at checkout. If you have not received tracking information within 6 business days of your order please contact us at sales@primestrengthco.com
11. Do you ship internationally?
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
12. What delivery options do you offer?
We offer three delivery options depending on the product and your requirements:
- Standard Curbside Delivery — Free. Delivered to your kerb or driveway
- Threshold Delivery — Brought to your porch, entryway or garage area
- White Glove Delivery — Delivered to your room of choice, minor assembly included, all packaging removed
Contact us prior to ordering if you require Threshold or White Glove delivery to confirm availability and pricing for your specific order.
Returns & Warranty
13. What is your return policy?
We offer a straightforward 30 day return policy on all products. If you are not completely satisfied with your purchase for any reason you may return it within 30 days of delivery for a full refund. Please refer to our Returns & Refund Policy page for full details and instructions.
14. Do your products come with a warranty?
Yes. Every product sold through Prime Strength Co comes with the full manufacturer warranty included. As an authorised dealer for the brands we carry your warranty is valid, protected and fully supported from the date of purchase.
15. What do I do if my order arrives damaged?
In the unlikely event that your order arrives damaged please contact us immediately at sales@primestrengthco.com with your order number, a description of the damage and photos where possible. We will resolve the situation swiftly and ensure you receive your equipment in perfect condition.
Price Match
16. Do you offer a price match guarantee?
Yes. If you find the same product at a lower price from a qualifying authorised retailer within three months of your purchase date we will match it and refund the difference. Please visit our Price Match Guarantee page for full terms and instructions on how to submit a request.
Military & Government
17. Do you offer military or first responder discounts?
Yes. Prime Strength Co proudly supports active military, veterans, first responders, police and fire personnel through our GovX verified discount program. Visit our Government & Military page to verify your eligibility and access your discount.
18. Can government agencies purchase from Prime Strength Co?
Yes. Prime Strength Co is a SAM.gov registered vendor making it straightforward for federal, state and local government agencies, military installations and educational institutions to purchase through official procurement channels. We accept purchase orders and can work within standard government procurement requirements. Contact sales@primestrengthco.com for more information.
Customer Support
19. How do I contact customer support?
Our team is available Monday to Friday 9am-5pm EST through the following channels:
📧 info@primestrengthco.com📞 Phone — available during business hours 💬 Live Chat — available on the website during business hours
We aim to respond to all enquiries within 24 hours.
20. I have a question not covered here — what should I do?
Contact us directly at info@primestrengthco.com or use our Contact Us page and our team will get back to you as quickly as possible. No question is too big or too small — we are here to help.
Last updated: April 2026 Prime Strength Co — A JB Royal Concepts LLC Company
